Retningslinjer for angrerett
Returns & Exchanges
We offer a 14-day return period, which means you have 14 days from the day you receive your order to register a return or exchange.
Eligibility for Returns
To be eligible, items must be:
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Unworn and unused, in the same condition as received
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In their original packaging
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With all seals intact (for hygiene reasons, earrings cannot be returned if the seal has been broken)
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Accompanied by proof of purchase
Items returned without prior approval will not be accepted.
How to Start a Return
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Contact us at returns@venturjewelry.com to request a return authorization and instructions.
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You will receive a return label by email. Return shipping costs are covered by the customer and will either be prepaid by you or deducted from your refund.
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Pack the item securely (preferably in its original packaging) and send it back to:
VENTÙR
Steinborgveien 44
0678 Oslo
Norway
Damages & Issues
Please inspect your order upon delivery and contact us immediately at complaint@venturjewelry.com if the item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and offer a solution (repair, replacement, or refund).
Exceptions / Non-Returnable Items
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Earrings with broken hygiene seals
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Gift cards
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Items returned in non-saleable condition
Exchanges
If you would like to exchange an item, please initiate a return as above. Once the return has been received and approved, you can place a new order for the item you want.
Refunds
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Once we receive and inspect your return, we will notify you whether your refund has been approved.
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If approved, your refund will be issued to the original payment method within 5–10 business days.
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Please note that banks and payment providers may take additional time to process the refund.
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If more than 15 business days have passed since your refund was approved, please contact us at returns@venturjewelry.com.
Uncollected Packages
Packages that are not collected within the carrier’s deadline will automatically be returned to us. A handling fee of 150 NOK will be deducted from your refund to cover shipping and administration costs.
✨ We encourage mindful purchasing to reduce unnecessary returns and environmental impact.
